Privacy Policy

1. Information We Collect

We collect information that you provide to us directly, information that is collected automatically when you use our website or services, and information we receive from third parties such as social login providers.

a. Information you provide directly

• Contact & identity details — your name, email address, phone number, and physical/installation address when you fill out our contact form, request a connection, or reach out to support.
• Service preferences — the city, plan, or package you select and any details you share about your requirements.
• Communications — the content of messages you send us via web forms, email, WhatsApp, or phone.

b. Information collected automatically

• Device & browser information — browser type and version, operating system, device type, and screen settings.
• Server & connection information — IP address, approximate location derived from your IP, internet service provider, and date/time of access.
• Usage information — pages visited, links clicked, referring pages, time spent on pages, and similar analytics data collected through tools such as Vercel Web Analytics and cookies.

c. Information from third parties

• Social login & permissions APIs — if you choose to connect or contact us through a third-party platform such as Facebook or Instagram, we may receive basic profile information (for example, your name, profile picture, and email address) that you authorize that platform to share with us via its permissions API.
• Service & analytics providers — aggregated or de-identified information from analytics and advertising partners that help us understand how our website is used.

2. How We Use & Process Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support.
• To process connection requests, schedule installations, and deliver our fiber internet and related services.
• To recognize you when you return to our website or contact us again, and to personalize your experience.
• To operate, maintain, secure, and improve our website and services.
• To send you service-related communications and, where you have consented, promotional messages, offers, and updates.
• To analyze usage trends and measure the performance of our website and marketing.
• To detect, prevent, and address fraud, abuse, security incidents, and technical issues.
• To comply with applicable laws, regulations, and lawful requests from authorities.

3. Purpose & Legal Basis for Processing

We only process your personal data where we have a valid basis to do so. Depending on the situation, we rely on one or more of the following:

• Your consent — for example, when you submit a contact form or opt in to marketing communications.
• Performance of a contract — to provide the services you have requested from us.
• Legitimate interests — to operate, secure, and improve our business and services, provided these interests are not overridden by your rights.
• Legal obligations — to comply with applicable laws and regulations.

4. How We Share Information

We do not sell your personal information. We may share information only in the following limited circumstances:

• Service providers — trusted vendors who perform services on our behalf, such as hosting (Vercel), analytics, communication, and installation support. They may only use the data to perform services for us.
• Legal & safety — when required by law, regulation, legal process, or to protect the rights, property, or safety of xLink, our users, or the public.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Privacy Policy.
• With your consent — for any other purpose disclosed to you at the time we collect the information.

5. Social Login & Meta Platforms

If you interact with us through Facebook, Instagram, or other Meta products — for example by messaging us, logging in with a social account, or engaging with our ads — those platforms may share certain information with us in accordance with their own policies and the permissions you grant.

We only request the minimum information necessary, such as your public profile and email address, and we use it solely to respond to you and provide our services as described in this policy. Your use of Meta's platforms is also governed by Meta's own Privacy Policy and Terms, which we do not control.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to operate essential features, remember your preferences, and understand how the site is used through analytics. You can control or disable cookies through your browser settings; however, some features of the website may not function properly if you do.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it. You may request earlier deletion at any time, as described below.

8. How to Request Deletion of Your Data

You have the right to request that we delete the personal information we hold about you. To make a deletion request, contact us using any of the methods below and include enough detail for us to identify your records (for example, the name, email, or phone number you provided to us):

We will verify your request and respond within a reasonable timeframe in accordance with applicable law. We will delete your personal data unless we are required or permitted to retain certain information for legal, security, or legitimate business reasons, in which case we will let you know.

9. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information (see Section 8).
• Object to or restrict certain processing of your information.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details in Section 14.

10. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

12. International Data Transfers

xLink operates in Pakistan, and our service providers may process data in other countries. Where information is transferred across borders, we take steps to ensure it is handled in accordance with this Privacy Policy and applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice. We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: